Customer Service - Thorsten Meyer AI

Reality Check

Chatbots Vs Humans: Customer Service AI Often Needs Human Help After All

Navigating the line between AI efficiency and human empathy reveals why customer service often still depends on human help.

Thorsten Meyer
December 22, 2025

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AI & Work

Man Vs Machine? Hybrid Teams in Customer Service

Inevitably, hybrid customer service teams are transforming support—discover how human and AI collaboration is shaping the future of customer experience.

Thorsten Meyer
May 26, 2025

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Reality Check

Week Four — A viral “100x trade” strategy, tested 13,000 times. It loses.

Week Four — A viral “100x trade” strategy, tested 13,000 times. It…

Thorsten Meyer
May 21, 2026

Insights

The citation. Why generative engine optimization rewards the same brand on the least stable ground.

The citation. When licensing turned out to be a large-publisher game, one…

Thorsten Meyer
May 21, 2026

Insights

The unbundling of the budget app. Why a conversational finance surface absorbs what the personal-finance apps charge for, and what survives the absorption.

When Intuit shut down Mint in early 2024, it left roughly 3.6…

Thorsten Meyer
May 21, 2026

Insights

The license. Why the AI content market pays the brand-name corpus and strands the long tail.

When AI search severed the referral, it left publishers with one apparent…

Thorsten Meyer
May 20, 2026